Refund policy

At 200 Sips, we take pride in delivering high-quality products. Please read our policy carefully before making a purchase.

1. No Return
We do not accept returns once an order has been delivered.
All purchases are final.

2. No Refunds
We do not offer refunds on any products sold through our website.
Once an order is placed and confirmed, it cannot be cancelled for a refund.

3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
A clear unboxing video is mandatory for verification.
The video must start before opening the package and clearly show the issue.
Claims submitted without an unboxing video may not be accepted.

4. Replacement Policy
After verification, eligible damaged, defective, or incorrect products may qualify for a replacement.
Replacements are subject to product availability.
Refunds will not be provided under any circumstances.

5. Non-Eligible Claims
The following situations are not eligible for return, refund, or replacement:
Change of mind after purchase
Minor colour differences due to screen settings or lighting
Normal wear and tear after use
Incorrect shipping information provided by the customer
Failure to follow product care instructions

6. Contact Us
For any issues or queries, please contact us at:
📧 Email: twohundredsips@gmail.com